About the Job

You would start out as an IT Services Assistant working closely with our global IT team, supporting employees with their daily technical needs and ensuring the smooth operation of our local IT infrastructure.

You should share our commitment to delivering excellent internal service and feel motivated to contribute to a collaborative and technology-driven work environment. We look forward to welcoming proactive and customer-oriented new members to our Barcelona office.

This IT Services position is a full-time and office-based role.

Responsibilities:

• Serve as the first point of contact for employees seeking technical IT assistance.

• Communicate proactively with the IT team and management regarding daily tasks and responsibilities.

• Perform general troubleshooting, repairs, and upgrades of company hardware and equipment.

• Follow key IT processes, including user onboarding and off-boarding.

• Manage and install operating systems and identify and troubleshoot software-related issues.

• Record incidents, problems, and their resolutions in internal systems and logs.

• Manage and perform basic troubleshooting on the company’s IT network.

• Administer Microsoft 365 and Exchange at a basic level, including creating and managing users, groups, and mailboxes.

• Handle Jira tickets and provide local and remote IT support.

• Maintain the local office asset inventory using internal systems.

• Collaborate with colleagues across departments to ensure efficient IT operations and a positive user experience.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; alternatively, a high school diploma with at least 2 years of relevant professional experience.

• Previous work experience or internship in a similar IT support role is considered an advantage.

• Strong knowledge of computer hardware, software, and networking fundamentals.

• Good knowledge of Microsoft 365, Exchange, and ticketing systems.

• General understanding of Windows operating systems.

• Customer-oriented mindset with patience and strong problem-solving skills.

• Excellent communication and interpersonal skills.

• Proficiency in English (minimum B2 level); Spanish is considered an advantage.

• Ability to multitask, prioritize effectively, and work independently.

• Reside in Spain and possess legal authorization to work.

What We Offer:

• The opportunity to work in an international and technology-driven environment.

• Mentorship and training opportunities to support your professional growth.

• Professional development opportunities within a global organization.

• Competitive salary and bonus system for high performers.

• Benefits Package: Private Health Care Insurance, Gym membership discount, and flexible start-time work schedule.

• Team-building activities and company events.

• Paid Holidays: 24 working days per calendar year in addition to public and bank holidays in Spain.

• Work in a collaborative, diverse, and socially responsible team.

• Prime work location in Barcelona.

Ready to Apply?

Please submit your cover letter and CV. We look forward to welcoming you to our Barcelona office.